Account Management

Instructions on how to update billing, pay periods, overtime and more.

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37 articles in this collection
Written by Eric and Rachel
Billing

Updating Billing Information

You can update your billing email and information on the Billing page.
Rachel avatar
Written by Rachel
Updated over a week ago

View Billing Invoices/Receipts

Instructions on how to view billing invoices and receipts from the Billing page.
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Written by Rachel
Updated over a week ago

What is the Pause Account button for on the billing page?

If you need to put your account on a temporary hold, you can use the Pause button to contact our support team for help.
Rachel avatar
Written by Rachel
Updated over a week ago

Upgrading or Downgrading Your Plan

Step by step instructions on how to upgrade or downgrade your Buddy Punch plan from the Billing page.
Rachel avatar
Written by Rachel
Updated over a week ago

Retrying A Failed Payment

If your payment failed, you can retry the process from within your Billing settings.
Rachel avatar
Written by Rachel
Updated over a week ago

How do I update my billing email?

Here we'll show you how to update your billing email.
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Written by Rachel
Updated over a week ago

Pausing An Account or Processing A Seasonal Hold

Step by step instructions on how to pause an account or process a seasonal hold.
Rachel avatar
Written by Rachel
Updated over a week ago

Canceling Your Account

Step by step instructions on how to cancel your Buddy Punch account.
Rachel avatar
Written by Rachel
Updated over a week ago

Buddy Punch Refund Policy

A brief overview of the Buddy Punch refund policy.
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Written by Rachel
Updated over a week ago

Linking Multiple Buddy Punch Accounts

If you have more than one account, we can link them together for easier billing transactions.
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Written by Rachel
Updated over a week ago

Do you offer refunds?

An overview of our refund policy.
Rachel avatar
Written by Rachel
Updated over a week ago

My credit/debit card number was automatically updated in your system. How is that possible?

Here we'll explain how our credit card processor (Stripe) handles credit card updates.
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Written by Rachel
Updated over a week ago

Will my plan automatically upgrade or downgrade when my employee count changes?

Here we'll explain how our subscriptions work.
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Written by Rachel
Updated over a week ago

Why can't I downgrade my Annual plan?

Here we'll explain how our annual plans work.
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Written by Rachel
Updated over a week ago

I accidentally selected an Annual plan instead of a Monthly plan.

If you selected the wrong subscription plan, please contact us for help.
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Written by Rachel
Updated over a week ago

How do I update my payment information?

Here we'll explain how you can update your credit card information.
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Written by Rachel
Updated over a week ago

Do you offer a discount for paying annually?

Discounts are offered for paying annually.
Rachel avatar
Written by Rachel
Updated over a week ago

We're a seasonal business. How do I put my account on hold?

If you only need to track time for your employees during certain seasons, we can put your account on hold.
Rachel avatar
Written by Rachel
Updated over a week ago

I would like to close my account.

You can cancel right from the app. Please give us feedback so we can improve!
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Written by Eric
Updated over a week ago

What kind of payments do you accept?

We ask that you use a credit card when paying your subscription.
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Written by Eric
Updated over a week ago

How much does the service cost? What are the fees or pricing?

All plans are paid after our free trial. No other fees or contracts.
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Written by Eric
Updated over a week ago

How does the free trial work?

The free trial includes all features and access to our customer support team.
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Written by Eric
Updated over a week ago