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Account Management
Account Management
Instructions on how to update billing, pay periods, overtime and more.
34 articles in this collection
Written by
Rachel
How to Setup Overtime
Step by step instructions on how to specify your overtime type and first day of the workweek.
Written by
Rachel
Updated over a week ago
How to Create a Custom Overtime Rule
Step by step instructions on how to create a custom overtime rule.
Written by
Rachel
Updated over a week ago
Updating/Changing Pay Period Dates or Frequency
Step by step instructions on how to update or change pay period dates or pay period frequency.
Written by
Rachel
Updated over a week ago
Locking/Unlocking Pay Periods
Step by step instructions on how to lock or unlock pay periods.
Written by
Rachel
Updated over a week ago
Account Settings
Account Settings Overview
In this article, we'll be going over the different options available on the account settings page.
Written by
Rachel
Updated over a week ago
How To Set The Account Time Zone
Step-by-step instructions on how to set your Buddy Punch account time zone
Written by
Rachel
Updated over a week ago
How To Change The Business Name On Your Account
Step-by-step instructions on how to change the business name on your Buddy Punch account.
Written by
Rachel
Updated over a week ago
Enable Military Time and/or EU Date Format
Instructions on how to enable Military Date and/or EU Date Format.
Written by
Rachel
Updated over a week ago
Automatic Punch Out Feature - Hours Worked
Step-by-step instructions on how to set up an automatic punch out based on the number of hours worked.
Written by
Rachel
Updated over a week ago
Require An Employee To Stay Punched In/Out For A Specified Duration
Step-by-step instructions on how to specify how long an employee must be punched in/out before they can punch in or out.
Written by
Rachel
Updated over a week ago
Enable/Disable Employee Edits
Step-by-step instructions on how to enable or disable employee edits.
Written by
Rachel
Updated over a week ago
Enable/Disable Delete Time Off And Punches
Step-by-step instructions on how to enable the option to delete time off and punches.
Written by
Rachel
Updated over a week ago
What does Split Shifts at Midnight mean?
An overview of the Split Shifts at Midnight setting.
Written by
Rachel
Updated over a week ago
Show/Hide Employee Profile Pictures
Step-by-step instructions on how to show or hide employee profile pictures.
Written by
Rachel
Updated over a week ago
How To Enable/Disable Mobile Punches
Step-by-step instructions on how to disable mobile punches.
Written by
Rachel
Updated over a week ago
Billing
State Sales Tax
Buddy Punch is required to collect and remit sales tax on your Buddy Punch product subscription in certain states
Written by
Rachel
Updated over a week ago
Upgrade/Downgrade Your Plan
Step-by-step instructions on how to upgrade or downgrade your Buddy Punch plan from the Billing page.
Written by
Rachel
Updated over a week ago
Update Billing Information
Step-by-step instructions on how to update billing information from the Billing page.
Written by
Rachel
Updated over a week ago
View Billing Invoices/Receipts
Step-by-step instructions on how to view billing invoices and receipts from the Billing page.
Written by
Rachel
Updated over a week ago
Pause An Account or Process A Seasonal Hold
Step-by-step instructions on how to pause an account or process a seasonal hold.
Written by
Rachel
Updated over a week ago
Retry A Failed Payment
Step-by-step instructions on how to retry a failed payment from the billing page.
Written by
Rachel
Updated over a week ago
Link Multiple Buddy Punch Accounts
If you have more than one account, we can link them together for easier billing transactions.
Written by
Rachel
Updated over a week ago
Buddy Punch Refund Policy
A brief overview of the Buddy Punch refund policy.
Written by
Rachel
Updated over a week ago
Cancel Your Account
Step-by-step instructions on how to cancel your Buddy Punch account.
Written by
Rachel
Updated over a week ago
FAQ
My credit/debit card number was automatically updated in your system. How is that possible?
Here we'll explain how our credit card processor (Stripe) handles credit card updates.
Written by
Rachel
Updated over a week ago
Will my plan automatically upgrade or downgrade when my employee count changes?
Here we'll explain how our subscriptions work.
Written by
Rachel
Updated over a week ago
Do you offer a discount for paying annually?
Discounts are offered for paying annually.
Written by
Rachel
Updated over a week ago
I accidentally selected an Annual plan instead of a Monthly plan.
If you selected the wrong subscription plan, please contact us for help.
Written by
Rachel
Updated over a week ago
Why can't I downgrade my Annual plan?
Here we'll explain how our annual plans work.
Written by
Rachel
Updated over a week ago
Do you offer refunds?
An overview of our refund policy.
Written by
Rachel
Updated over a week ago
How do I create a shortcut to the Buddy Punch login page on my desktop?
Step-by-step instructions on how to create a login shortcut on your desktop for Buddy Punch.
Written by
Rachel
Updated over a week ago
How does California's Overtime (OT) work?
Information about the California Overtime type.
Written by
Rachel
Updated over a week ago
Is Buddy Punch a Payroll System?
Buddy Punch offers payroll services along with payroll provider integrations.
Written by
Rachel
Updated over a week ago
Do you offer a Spanish version of your software and apps?
Written by
Rachel
Updated over a week ago