Account Management

Overtime & Workweek Overview

Step by step instructions on how to specify your overtime type and first day of the workweek.

Written by Rachel
Updated over a week ago

Updating/Changing Pay Period Dates or Frequency

Step by step instructions on how to update or change pay period dates or pay period frequency.

Written by Rachel
Updated over a week ago

Locking/Unlocking Pay Periods

Step by step instructions on how to lock or unlock pay periods.

Written by Rachel
Updated over a week ago

Can I replace the default profile image?

You can replace the default profile picture with a new image as long as it resembles a face.

Written by Rachel
Updated over a week ago

Do you offer a Spanish version of your software and apps?

Written by Rachel
Updated over a week ago

How do I disable mobile punches?

You can disable mobile punches from within your account settings.

Written by Rachel
Updated over a week ago

Is Buddy Punch a payroll system?

We focus on time tracking and different types of time. We have exports available for various payroll providers.

Written by Eric
Updated over a week ago

How do I create a shortcut to the Buddy Punch login page on my desktop?

Step-by-step instructions on how to create a login shortcut on your desktop for Buddy Punch.

Written by Rachel
Updated over a week ago

Enabling Military Time and/or EU Date Format

Instructions on how to enable Military Date and/or EU Date Format.

Written by Rachel
Updated over a week ago

Account Settings Overview

In this article, we'll be going over the different options available on the account settings page.

Written by Rachel
Updated over a week ago

What does Split Shifts at Midnight mean?

An overview of the Split Shifts at Midnight setting.

Written by Rachel
Updated over a week ago

Can I change the Business Name displayed on my account?

You can change the name of your Buddy Punch account in the Settings area.

Written by Eric
Updated over a week ago

My overtime is not showing correctly?

Each employee has their own unique overtime rule. Remember, overtime is calculated based on a work week, not your pay periods.

Written by Eric
Updated over a week ago

Does Buddy Punch automatically use Daylight Savings Time?

It depends on the time zone you select for each employee.

Written by Eric
Updated over a week ago

How does California's Overtime (OT) work?

California OT is one of our Overtime Rules.

Written by Eric
Updated over a week ago

Updating Billing Information

You can update your billing email and information on the Billing page.

Written by Rachel
Updated over a week ago

View Billing Invoices/Receipts

Instructions on how to view billing invoices and receipts from the Billing page.

Written by Rachel
Updated over a week ago

What is the Pause Account button for on the billing page?

If you need to put your account on a temporary hold, you can use the Pause button to contact our support team for help.

Written by Rachel
Updated over a week ago

Upgrading or Downgrading Your Plan

Step by step instructions on how to upgrade or downgrade your Buddy Punch plan from the Billing page.

Written by Rachel
Updated over a week ago

Retrying A Failed Payment

If your payment failed, you can retry the process from within your Billing settings.

Written by Rachel
Updated over a week ago

How do I update my billing email?

Here we'll show you how to update your billing email.

Written by Rachel
Updated over a week ago

Pausing An Account or Processing A Seasonal Hold

Step by step instructions on how to pause an account or process a seasonal hold.

Written by Rachel
Updated over a week ago

Canceling Your Account

Step by step instructions on how to cancel your Buddy Punch account.

Written by Rachel
Updated over a week ago

Buddy Punch Refund Policy

A brief overview of the Buddy Punch refund policy.

Written by Rachel
Updated over a week ago

Linking Multiple Buddy Punch Accounts

If you have more than one account, we can link them together for easier billing transactions.

Written by Rachel
Updated over a week ago

Do you offer refunds?

An overview of our refund policy.

Written by Rachel
Updated over a week ago

My credit/debit card number was automatically updated in your system. How is that possible?

Here we'll explain how our credit card processor (Stripe) handles credit card updates.

Written by Rachel
Updated over a week ago

Will my plan automatically upgrade or downgrade when my employee count changes?

Here we'll explain how our subscriptions work.

Written by Rachel
Updated over a week ago

Why can't I downgrade my Annual plan?

Here we'll explain how our annual plans work.

Written by Rachel
Updated over a week ago

I accidentally selected an Annual plan instead of a Monthly plan.

If you selected the wrong subscription plan, please contact us for help.

Written by Rachel
Updated over a week ago

How do I update my payment information?

Here we'll explain how you can update your credit card information.

Written by Rachel
Updated over a week ago

Do you offer a discount for paying annually?

Discounts are offered for paying annually.

Written by Rachel
Updated over a week ago

We're a seasonal business. How do I put my account on hold?

If you only need to track time for your employees during certain seasons, we can put your account on hold.

Written by Rachel
Updated over a week ago

I would like to close my account.

You can cancel right from the app. Please give us feedback so we can improve!

Written by Eric
Updated over a week ago

What kind of payments do you accept?

We ask that you use a credit card when paying your subscription.

Written by Eric
Updated over a week ago

How much does the service cost? What are the fees or pricing?

All plans are paid after our free trial. No other fees or contracts.

Written by Eric
Updated over a week ago

How does the free trial work?

The free trial includes all features and access to our customer support team.

Written by Eric
Updated over a week ago