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Billing and Account Help

Billing and Account Help

How to make add, make changes, and view/print information.

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14 articles in this collection
Written by Eric and Rachel

Updating Billing Information

You can update your billing email and information on the Billing page.
Rachel avatar
Written by Rachel
Updated over a week ago

I have more than one Buddy Punch account - can I link them together?

If you have more than one account, we can link them together for easier billing transactions.
Rachel avatar
Written by Rachel
Updated over a week ago

Can Managers update billing information or add new employees?

Managers are not able to access account settings and cannot update billing information.
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Written by Rachel
Updated over a week ago

Why can't I downgrade my Annual plan?

Here we'll explain how our annual plans work.
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Written by Rachel
Updated over a week ago

I accidentally selected an Annual plan instead of a Monthly plan.

If you selected the wrong subscription plan, please contact us for help.
Rachel avatar
Written by Rachel
Updated over a week ago

How do I upgrade/downgrade my plan?

You can update your subscription from the Billing page.
Rachel avatar
Written by Rachel
Updated over a week ago

How do I update my payment information?

Here we'll explain how you can update your credit card information.
Rachel avatar
Written by Rachel
Updated over a week ago

How do I update my billing email?

Here we'll show you how to update your billing email.
Rachel avatar
Written by Rachel
Updated over a week ago

My payment failed, can I process it again?

If your payment failed, you can retry the process from within your Billing settings.
Rachel avatar
Written by Rachel
Updated over a week ago

We're a seasonal business. How do I put my account on hold?

If you only need to track time for your employees during certain seasons, we can put your account on hold.
Rachel avatar
Written by Rachel
Updated over a week ago

How do I cancel?

You can cancel right from the app.
Eric avatar
Written by Eric
Updated over a week ago

I would like to close my account.

You can cancel right from the app. Please give us feedback so we can improve!
Eric avatar
Written by Eric
Updated over a week ago

My credit/debit card number was automatically updated in your system. How is that possible?

Here we'll explain how our credit card processor (Stripe) handles credit card updates.
Rachel avatar
Written by Rachel
Updated over a week ago

What kind of payments do you accept?

We ask that you use a credit card when paying your subscription.
Eric avatar
Written by Eric
Updated over a week ago