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Help Using Buddy Punch

Help Using Buddy Punch

31 articles
Rachel avatarEric avatar
Written by Rachel and Eric

I Forgot My Password. How Can I Reset It From The App?

You can begin the password reset process by using the "Help" option.
Rachel avatar
Written by Rachel. Updated over a week ago

I Forgot My Username. How Can I Find This Information?

If you've forgotten your password, there are a few ways to retrieve this information.
Rachel avatar
Written by Rachel. Updated over a week ago

How Do I Get The App To Remember My Login Information?

You can enable the "Remember Me" option found on the login screen to remember your login information.
Rachel avatar
Written by Rachel. Updated over a week ago

How do I view notifications from the app?

To view notifications that you have been sent, you can visit the Notifications page.
Rachel avatar
Written by Rachel. Updated over a week ago

How do I update my communication preferences?

You can update your communication preferences from within your profile.
Rachel avatar
Written by Rachel. Updated over a week ago

How Do I Change My Password From My Mobile Phone Browser?

Step-by-step instructions on how to change your password from our mobile site.
Rachel avatar
Written by Rachel. Updated over a week ago

As an Admin, how do I update my name, email or password?

Here we'll explain how you as an Admin can update your account information.
Rachel avatar
Written by Rachel. Updated over a week ago

As an Administrator, how do I change my password?

You can update your password from within your account profile.
Rachel avatar
Written by Rachel. Updated over a week ago

Can the Buddy Punch app be switched to landscape mode?

The android and ios app are locked to portrait mode.
Rachel avatar
Written by Rachel. Updated over a week ago

Follow These Steps To Receive Push Notifications

Users must perform these setups to receive push notifications
Rachel avatar
Written by Rachel. Updated over a week ago

How do I change camera permissions for the Buddy Punch app?

Rachel avatar
Written by Rachel. Updated over a week ago

How do I enable Location Services on my mobile device?

Step by step instructions on how to enable location services on a mobile device.
Rachel avatar
Written by Rachel. Updated over a week ago

How Do I Reset My Password From My Mobile Device?

You can reset your password by using the "Need Help?" option.
Rachel avatar
Written by Rachel. Updated over a week ago

I Forgot My Username. How Do I Find This Information?

Step-by-step instructions on how to recover your username.
Rachel avatar
Written by Rachel. Updated over a week ago

How do I enable push notifications on my device?

Step by step instructions on how to enable notifications on your device.
Rachel avatar
Written by Rachel. Updated over a week ago

How can I disable or clear autofill for my browser?

If your browser is autofilling your information, you can clear or disable it altogether.
Rachel avatar
Written by Rachel. Updated over a week ago

How to Enter Notes—Website (Administrator, Manager, or Employee)

There are a few areas where notes can be entered.
Rachel avatar
Written by Rachel. Updated over a week ago

Does the Buddy Punch app store any data on a tablet or phone?

The Buddy Punch app does not store any data on a users device.
Rachel avatar
Written by Rachel. Updated over a week ago

Touch ID on iPhone and iPad

Touch ID can be used with our smartphone app (limited to 10 fingerprints per device)
Eric avatar
Written by Eric. Updated over a week ago

How do I manage my email or notification settings?

To manage your email settings you will visit your profile.
Eric avatar
Written by Eric. Updated over a week ago

How do I clear my cache? (Windows, Mac, Mobile - iOS, Android)

Sometimes you need to clear your internet cache, here's a guide on how to based on your browser.
Rachel avatar
Written by Rachel. Updated over a week ago

How to select a Customer when Punching in for Job Costing

Use our Department Codes or Locations to create customers
Rachel avatar
Written by Rachel. Updated over a week ago

Emails from Buddy Punch keep going to Spam, or I can't find them. What can I do?

We have a dedicated IP address that you can add as an approved sender: 149.72.167.59
Rachel avatar
Written by Rachel. Updated over a week ago

I would like to use either the rear facing or front facing camera only on my Windows 10 tablet.

You can select a camera to use in Chrome, or disable the camera you don't want to use.
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Written by Rachel. Updated over a week ago

Android App

You can use our smartphone apps or you can use Buddy Punch from a browser.
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Written by Rachel. Updated over a week ago

Apple iOS App

Employees can use our iOS smartphone app. They can also use a web browser on their mobile device.
Rachel avatar
Written by Rachel. Updated over a week ago

How much data is used to punch in and out on a phone or mobile device?

Buddy Punch does not use a lot of data.
Eric avatar
Written by Eric. Updated over a week ago

Logging In/Out

You can use our mobile apps or you can use a browser and visit Buddypunch.com and click on Login.
Rachel avatar
Written by Rachel. Updated over a week ago

Do I need to log out?

You will be auto-logged out of the application after 5 minutes.
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Written by Rachel. Updated over a week ago

Can my employees sign in from any computer?

Your employees can use almost any internet connected computer or smartphone, unless you want to lock down access.
Rachel avatar
Written by Rachel. Updated over a week ago

Why do I keep getting logged out?

As a security feature we automatically log you out after inactivity.
Eric avatar
Written by Eric. Updated over a week ago