Help Using Buddy Punch

31 articles
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Written by Rachel and Eric

I Forgot My Password. How Can I Reset It From The App?

You can begin the password reset process by using the "Help" option.
Rachel avatar
Written by Rachel. Updated over a week ago

I Forgot My Username. How Can I Find This Information?

If you've forgotten your password, there are a few ways to retrieve this information.
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Written by Rachel. Updated over a week ago

How Do I Get The App To Remember My Login Information?

You can enable the "Remember Me" option found on the login screen to remember your login information.
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Written by Rachel. Updated over a week ago

How do I view notifications from the app?

To view notifications that you have been sent, you can visit the Notifications page.
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Written by Rachel. Updated over a week ago

How do I update my communication preferences?

You can update your communication preferences from within your profile.
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Written by Rachel. Updated over a week ago

How Do I Change My Password From My Mobile Phone Browser?

Step-by-step instructions on how to change your password from our mobile site.
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Written by Rachel. Updated over a week ago

As an Admin, how do I update my name, email or password?

Here we'll explain how you as an Admin can update your account information.
Rachel avatar
Written by Rachel. Updated over a week ago

As an Administrator, how do I change my password?

You can update your password from within your account profile.
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Written by Rachel. Updated over a week ago

Can the Buddy Punch app be switched to landscape mode?

The android and ios app are locked to portrait mode.
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Written by Rachel. Updated over a week ago

Follow These Steps To Receive Push Notifications

Users must perform these setups to receive push notifications
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Written by Rachel. Updated over a week ago

How do I change camera permissions for the Buddy Punch app?

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Written by Rachel. Updated over a week ago

How do I enable Location Services on my mobile device?

Step by step instructions on how to enable location services on a mobile device.
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Written by Rachel. Updated over a week ago

How Do I Reset My Password From My Mobile Device?

You can reset your password by using the "Need Help?" option.
Rachel avatar
Written by Rachel. Updated over a week ago

I Forgot My Username. How Do I Find This Information?

Step-by-step instructions on how to recover your username.
Rachel avatar
Written by Rachel. Updated over a week ago

How do I enable push notifications on my device?

Step by step instructions on how to enable notifications on your device.
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Written by Rachel. Updated over a week ago

How can I disable or clear autofill for my browser?

If your browser is autofilling your information, you can clear or disable it altogether.
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Written by Rachel. Updated over a week ago

How to Enter Notes—Website (Administrator, Manager, or Employee)

There are a few areas where notes can be entered.
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Written by Rachel. Updated over a week ago

Does the Buddy Punch app store any data on a tablet or phone?

The Buddy Punch app does not store any data on a users device.
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Written by Rachel. Updated over a week ago

Touch ID on iPhone and iPad

Touch ID can be used with our smartphone app (limited to 10 fingerprints per device)
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Written by Eric. Updated over a week ago

How do I manage my email or notification settings?

To manage your email settings you will visit your profile.
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Written by Eric. Updated over a week ago

How do I clear my cache? (Windows, Mac, Mobile - iOS, Android)

Sometimes you need to clear your internet cache, here's a guide on how to based on your browser.
Rachel avatar
Written by Rachel. Updated over a week ago

How to select a Customer when Punching in for Job Costing

Use our Department Codes or Locations to create customers
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Written by Rachel. Updated over a week ago

Emails from Buddy Punch keep going to Spam, or I can't find them. What can I do?

We have a dedicated IP address that you can add as an approved sender: 149.72.167.59
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Written by Rachel. Updated over a week ago

I would like to use either the rear facing or front facing camera only on my Windows 10 tablet.

You can select a camera to use in Chrome, or disable the camera you don't want to use.
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Written by Rachel. Updated over a week ago

Android App

You can use our smartphone apps or you can use Buddy Punch from a browser.
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Written by Rachel. Updated over a week ago

Apple iOS App

Employees can use our iOS smartphone app. They can also use a web browser on their mobile device.
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Written by Rachel. Updated over a week ago

How much data is used to punch in and out on a phone or mobile device?

Buddy Punch does not use a lot of data.
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Written by Eric. Updated over a week ago

Logging In/Out

You can use our mobile apps or you can use a browser and visit Buddypunch.com and click on Login.
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Written by Rachel. Updated over a week ago

Do I need to log out?

You will be auto-logged out of the application after 5 minutes.
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Written by Rachel. Updated over a week ago

Can my employees sign in from any computer?

Your employees can use almost any internet connected computer or smartphone, unless you want to lock down access.
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Written by Rachel. Updated over a week ago

Why do I keep getting logged out?

As a security feature we automatically log you out after inactivity.
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Written by Eric. Updated over a week ago