Help Using Buddy Punch
31 articles
Written by Rachel and Eric


I Forgot My Password. How Can I Reset It From The App?
You can begin the password reset process by using the "Help" option.
Written by Rachel. Updated over a week ago
I Forgot My Username. How Can I Find This Information?
If you've forgotten your password, there are a few ways to retrieve this information.
Written by Rachel. Updated over a week ago
How Do I Get The App To Remember My Login Information?
You can enable the "Remember Me" option found on the login screen to remember your login information.
Written by Rachel. Updated over a week ago
How do I view notifications from the app?
To view notifications that you have been sent, you can visit the Notifications page.
Written by Rachel. Updated over a week ago
How do I update my communication preferences?
You can update your communication preferences from within your profile.
Written by Rachel. Updated over a week ago
How Do I Change My Password From My Mobile Phone Browser?
Step-by-step instructions on how to change your password from our mobile site.
Written by Rachel. Updated over a week ago
As an Admin, how do I update my name, email or password?
Here we'll explain how you as an Admin can update your account information.
Written by Rachel. Updated over a week ago
As an Administrator, how do I change my password?
You can update your password from within your account profile.
Written by Rachel. Updated over a week ago
Can the Buddy Punch app be switched to landscape mode?
The android and ios app are locked to portrait mode.
Written by Rachel. Updated over a week ago
Follow These Steps To Receive Push Notifications
Users must perform these setups to receive push notifications
Written by Rachel. Updated over a week ago
How do I change camera permissions for the Buddy Punch app?

Written by Rachel. Updated over a week ago
How do I enable Location Services on my mobile device?
Step by step instructions on how to enable location services on a mobile device.
Written by Rachel. Updated over a week ago
How Do I Reset My Password From My Mobile Device?
You can reset your password by using the "Need Help?" option.
Written by Rachel. Updated over a week ago
I Forgot My Username. How Do I Find This Information?
Step-by-step instructions on how to recover your username.
Written by Rachel. Updated over a week ago
How do I enable push notifications on my device?
Step by step instructions on how to enable notifications on your device.
Written by Rachel. Updated over a week ago
How can I disable or clear autofill for my browser?
If your browser is autofilling your information, you can clear or disable it altogether.
Written by Rachel. Updated over a week ago
How to Enter Notes—Website (Administrator, Manager, or Employee)
There are a few areas where notes can be entered.
Written by Rachel. Updated over a week ago
Does the Buddy Punch app store any data on a tablet or phone?
The Buddy Punch app does not store any data on a users device.
Written by Rachel. Updated over a week ago
Touch ID on iPhone and iPad
Touch ID can be used with our smartphone app (limited to 10 fingerprints per device)
Written by Eric. Updated over a week ago
How do I manage my email or notification settings?
To manage your email settings you will visit your profile.
Written by Eric. Updated over a week ago
How do I clear my cache? (Windows, Mac, Mobile - iOS, Android)
Sometimes you need to clear your internet cache, here's a guide on how to based on your browser.
Written by Rachel. Updated over a week ago
How to select a Customer when Punching in for Job Costing
Use our Department Codes or Locations to create customers
Written by Rachel. Updated over a week ago
Emails from Buddy Punch keep going to Spam, or I can't find them. What can I do?
We have a dedicated IP address that you can add as an approved sender: 149.72.167.59
Written by Rachel. Updated over a week ago
I would like to use either the rear facing or front facing camera only on my Windows 10 tablet.
You can select a camera to use in Chrome, or disable the camera you don't want to use.
Written by Rachel. Updated over a week ago
Android App
You can use our smartphone apps or you can use Buddy Punch from a browser.
Written by Rachel. Updated over a week ago
Apple iOS App
Employees can use our iOS smartphone app. They can also use a web browser on their mobile device.
Written by Rachel. Updated over a week ago
How much data is used to punch in and out on a phone or mobile device?
Buddy Punch does not use a lot of data.
Written by Eric. Updated over a week ago
Logging In/Out
You can use our mobile apps or you can use a browser and visit Buddypunch.com and click on Login.
Written by Rachel. Updated over a week ago
Do I need to log out?
You will be auto-logged out of the application after 5 minutes.
Written by Rachel. Updated over a week ago
Can my employees sign in from any computer?
Your employees can use almost any internet connected computer or smartphone, unless you want to lock down access.
Written by Rachel. Updated over a week ago
Why do I keep getting logged out?
As a security feature we automatically log you out after inactivity.
Written by Eric. Updated over a week ago