FAQ

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82 articles in this collection
Written by Nick, Eric, Stefanie and 1 other

Punch Limiting: With or Without Scheduling

Step by step instructions on how to set up punch limiting with and without scheduling.
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Written by Rachel
Updated over a week ago

Tracking Paid or Unpaid Breaks

Instructions on how to track paid or unpaid breaks within Buddy Punch.
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Written by Rachel
Updated over a week ago

Do you offer refunds?

An overview of our refund policy.
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Written by Rachel
Updated over a week ago

What is the Pause Account button for on the billing page?

If you need to put your account on a temporary hold, you can use the Pause button to contact our support team for help.
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Written by Rachel
Updated over a week ago

Annual Time Off Carryover/Reset Feature

Annual balances can be cleared/reset on a specific date or only a specified amount of time off can be carried over.
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Written by Rachel
Updated over a week ago

Require Notes On Punch

If you'd like notes to be required on punch ins, outs or both this can be enabled from within each employee profile.
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Written by Rachel
Updated over a week ago

Enabling Military Time and/or EU Date Format

Instructions on how to enable Military Date and/or EU Date Format.
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Written by Rachel
Updated over a week ago

COVID-19 Time Off Tracking

In this article, we'll explain how to track COVID-19 time off types.
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Written by Rachel
Updated over a week ago

QR Code - Contactless Punch Option

If you're in need of a contactless punching option, then we recommend using our QR Code feature.
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Written by Rachel
Updated over a week ago

How do I add a Time Off Accrual entry?

Here we'll explain how to add a Time Off Accrual Entry.
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Written by Rachel
Updated over a week ago

How do I remove a Time Off Accrual Entry?

Here we'll explain how to remove a Time Off Accrual entry.
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Written by Rachel
Updated over a week ago

Does Buddy Punch work on Fire Tablets?

Buddy Punch does work on Fire Tablets when using the Silk browser.
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Written by Rachel
Updated over a week ago

Overview of Notifications

Here we'll cover the many different notifications that are available.
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Written by Rachel
Updated over a week ago

Does Buddy Punch integrate with Suntrust?

Yes, Buddy Punch does integrate with Suntrust.
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Written by Rachel
Updated over a week ago

Buddy Punch Access: Smartphone App

Here we'll go over how users can access Buddy Punch via our smartphone app.
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Written by Rachel
Updated over a week ago

How do I set a maximum time off balance?

In this article we'll explain how to set a maximum hours allowed or maximum time off balance.
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Written by Rachel
Updated over a week ago

Time Entry (Duration) Overview

Time Entry (Duration) allows a user to enter their total amount of hours worked as opposed to punching time.
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Written by Rachel
Updated over a week ago

Buddy Punch Access: Tablet

Here we'll go over how users can access Buddy Punch via a tablet.
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Written by Rachel
Updated over a week ago

Buddy Punch Access: Computer

Here we'll go over how users can access Buddy Punch via a computer.
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Written by Rachel
Updated over a week ago

Login Method: Username and Password

Here we'll go over the username and password login method.
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Written by Rachel
Updated over a week ago

Single Sign On (SSO)

We have several different single sign on options available.
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Written by Rachel
Updated over a week ago

Locations: What are they and how do they work?

Here we'll go over locations and how they function.
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Written by Rachel
Updated over a week ago

Department Codes: What are they and how do they work?

Here we'll go over Department Codes (Job Codes) and how they function.
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Written by Rachel
Updated over a week ago

Punch Rounding Overview

You can setup punch rounding so employee's punches are rounded down, up or to the nearest based on a specified increment.
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Written by Rachel
Updated over a week ago

Automatic Punch Out Feature

Automatic punch outs can occur after an employee has worked a certain amount of hours and minutes or at the end of their shift.
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Written by Rachel
Updated over a week ago

Can employees switch Departments/Locations without punching out?

Employees can now switch Departments or Locations by using the Switch option.
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Written by Rachel
Updated over a week ago

Where can I view which device was to punch in or out?

If you'd like to view which device your employee used when they punched in or out, you can do this by visiting their time card.
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Written by Rachel
Updated over a week ago

How do I update an employee's pay rate?

If you need to update an employee's pay rate, you can do so from within their profile.
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Written by Rachel
Updated over a week ago

Pay rates - What are they and how do they work?

Here we'll cover the pay rate settings and how they work.
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Written by Rachel
Updated over a week ago

Employee Pay Rate Overview

Step by step instructions on how to set up employee pay rates.
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Written by Rachel
Updated over a week ago

As an employee, how do I view my estimated pay?

Here we'll explain how as an employee you can view your estimated pay.
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Written by Rachel
Updated over a week ago

Will my plan automatically upgrade or downgrade when my employee count changes?

Here we'll explain how our subscriptions work.
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Written by Rachel
Updated over a week ago

How to sync your schedule or time off calendar to the Outlook Web App

Here we'll cover how to sync your Buddy Punch schedule or time off calendar to the Outlook Web App.
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Written by Rachel
Updated over a week ago

Link Your Calendar to Outlook using an iCal Feed

Here we'll explain how you can link your calendar to Outlook through your iCal feed.
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Written by Rachel
Updated over a week ago

Can I replace the default profile image?

You can replace the default profile picture with a new image as long as it resembles a face.
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Written by Rachel
Updated over a week ago

How do I make an employee inactive or deactivate them?

Employees are not automatically deactivated, you do that manually. You are not charged for deactivated employees.
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Written by Eric
Updated over a week ago

Where can I see which Managers are assigned to an employee?

Here we'll explain how to determine which Manager is assigned to an employee.
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Written by Rachel
Updated over a week ago

Does Buddy Punch monitor GPS at all times?

Here we'll explain how the GPS feature functions.
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Written by Rachel
Updated over a week ago

Setting up and using the Kiosk feature (PIN)

Step by step instructions on how to set up and use the kiosk (PIN) feature.
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Written by Rachel
Updated over a week ago

How to create groups of people to select in Buddy Punch.

Here we'll explain how to create a "group" of people.
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Written by Rachel
Updated over a week ago

What is a push notification?

Here we'll explain what a push notification is.
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Written by Rachel
Updated over a week ago

How do I keep an employee from punching out until a certain amount of time has passed?

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Written by Rachel
Updated over a week ago

I'd like an employee to be punched in for a certain amount of time before they can punch out.

Here we'll explain how to restrict how frequently an employee can punch time.
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Written by Rachel
Updated over a week ago

How do I update my communication preferences?

You can update your communication preferences from within your profile.
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Written by Rachel
Updated over a week ago

I'd like an employee to be punched out for a certain amount of time before they can punch in.

Here we'll explain how to restrict how frequently an employee can punch time.
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Written by Rachel
Updated over a week ago

Helpful tips for taking Facial Recognition pictures

Here we'll go over some helpful tips when it comes to taking pictures of employees for Facial Recognition
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Written by Rachel
Updated over a week ago

How do I change my password from my mobile phone browser?

Here we'll go over how to change your password from a mobile web browser.
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Written by Rachel
Updated over a week ago

How do I delete Time Off?

To delete Time Off, you'll first need to enable the option within your Account Settings.
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Written by Rachel
Updated over a week ago

As an Admin, how do I update my name, email or password?

Here we'll explain how you as an Admin can update your account information.
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Written by Rachel
Updated over a week ago

Adding, Editing, or Deleting Punches as an Administrator or Manager.

Step by step instructions on how to add, edit, or delete punches as an Administrator or Manager.
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Written by Rachel
Updated over a week ago

As an Administrator, how do I change my password?

You can update your password from within your account profile.
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Written by Rachel
Updated over a week ago

Can Manager's see their assigned employees pay amount?

Managers are not able to see their assigned employees pay amount.
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Written by Rachel
Updated over a week ago

Do you offer safeguards against GPS spoofing?

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Written by Rachel
Updated over a week ago

How do I create an anniversary accrual rule?

Here we'll show you how to create an accrual rule based on an employees anniversary date.
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Written by Rachel
Updated over a week ago

How do I create a shortcut to the Buddy Punch login page on my desktop?

Here we'll show you how to create a login shortcut on your desktop for Buddy Punch.
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Written by Rachel
Updated over a week ago

Do you offer a discount for paying annually?

Discounts are offered for paying annually.
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Written by Rachel
Updated over a week ago

How do I convert decimals to minutes?

Here we'll explain how to convert decimals to minutes.
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Written by Rachel
Updated over a week ago

Can the Buddy Punch app be switched to landscape mode?

The android and ios app are locked to portrait mode.
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Written by Rachel
Updated over a week ago

Can I create a QR Code for a specific job?

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Written by Rachel
Updated over a week ago

Do you offer a Spanish version of your software and apps?

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Written by Rachel
Updated over a week ago

What should I enter in the name field for an overtime alert?

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Written by Rachel
Updated over a week ago

What iOS version is required to use the Buddy Punch app?

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Written by Rachel
Updated over a week ago

How can I disable or clear autofill for my browser?

If your browser is autofilling your information, you can clear or disable it altogether.
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Written by Rachel
Updated over a week ago

What are notes and where can they be entered?

There are a few areas where notes can be entered.
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Written by Rachel
Updated over a week ago

Does the Buddy Punch app store any data on a tablet or phone?

The Buddy Punch app does not store any data on a users device.
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Written by Rachel
Updated over a week ago

How do I disable mobile punches?

You can disable mobile punches from within your account settings.
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Written by Rachel
Updated over a week ago

How can admins or administrators track their own time?

They will need their own employee account.
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Written by Rachel
Updated over a week ago

What does Split Shifts at Midnight mean?

An overview of the Split Shifts at Midnight setting.
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Written by Rachel
Updated over a week ago

Do you offer discounted pricing for non-profits?

We only have 1 discount at this time.
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Written by Stefanie
Updated over a week ago

Is Buddy Punch a payroll system?

We focus on time tracking and different types of time. We have exports available for various payroll providers.
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Written by Eric
Updated over a week ago

Why we don't offer phone support.

In this article, we'll explain why we don't offer phone support.
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Written by Rachel
Updated over a week ago

Does Buddy Punch track expenses, mileage, or reimbursements?

You can use our notes feature to track other expenses.
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Written by Eric
Updated over a week ago

How does California's Overtime (OT) work?

California OT is one of our Overtime Rules.
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Written by Eric
Updated over a week ago

Where are 'notes' located? How do I view notes?

Notes can be entered on each punch and viewed by employees, managers, and administrators.
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Written by Eric
Updated over a week ago

Does Buddy Punch automatically use Daylight Savings Time?

It depends on the time zone you select for each employee.
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Written by Eric
Updated over a week ago

Managers: What are they and how do they work?

Managers can have permissions to view or edit a sub-set of employees.
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Written by Nick
Updated over a week ago

Can I setup a maximum for a shift?

If employees forget to punch out, they can be automatically punched out based on a shift maximum.
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Written by Eric
Updated over a week ago

Can my employees sign in from any computer?

Your employees can use almost any internet connected computer or smartphone, unless you want to lock down access.
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Written by Eric
Updated over a week ago

How do I enter in a Paid Break?

Breaks, if you want them paid, are a different type of time.
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Written by Eric
Updated over a week ago

Why do I keep getting logged out?

As a security feature we automatically log you out after inactivity.
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Written by Eric
Updated over a week ago

How does the free trial work?

Free trial includes all features for 30 days.
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Written by Eric
Updated over a week ago

How much does the service cost? What are the fees or pricing?

All plans are paid after our 30 day free trial. No other fees or contracts.
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Written by Eric
Updated over a week ago