FAQ

Rachel avatar Eric avatar Stefanie avatar +1
27 articles in this collection
Written by Rachel, Eric, Stefanie and 1 other

Do you offer a Spanish version of your software and apps?

Rachel avatar
Written by Rachel
Updated this week

What should I enter in the name field for an overtime alert?

Rachel avatar
Written by Rachel
Updated over a week ago

What iOS version is required to use the Buddy Punch app?

Rachel avatar
Written by Rachel
Updated over a week ago

How can I disable or clear autofill for my browser?

If your browser is autofilling your information, you can clear or disable it altogether.
Rachel avatar
Written by Rachel
Updated over a week ago

What are notes and where can they be entered?

There are a few areas where notes can be entered.
Rachel avatar
Written by Rachel
Updated over a week ago

Does the Buddy Punch app store any data on a tablet or phone?

The Buddy Punch app does not store any data on a users device.
Rachel avatar
Written by Rachel
Updated over a week ago

My payment failed, can I process it again?

If your payment failed, you can retry the process from within your Billing settings.
Rachel avatar
Written by Rachel
Updated over a week ago

How do I disable mobile punches?

You can disable mobile punches from within your account settings.
Rachel avatar
Written by Rachel
Updated over a week ago

We're a seasonal business. How do I put my account on hold?

If you only need to track time for your employees during certain seasons, we can put your account on hold.
Rachel avatar
Written by Rachel
Updated over a week ago

How can admins or administrators track their own time?

They will need their own employee account.
Eric avatar
Written by Eric
Updated over a week ago

What does Split Shifts at Midnight mean?

An overview of the Split Shifts at Midnight setting.
Rachel avatar
Written by Rachel
Updated over a week ago

Do you offer discounted pricing for non-profits?

We only have 1 discount at this time.
Stefanie avatar
Written by Stefanie
Updated over a week ago

Do you have a phone number I can call?

No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions.
Stefanie avatar
Written by Stefanie
Updated over a week ago

Is Buddy Punch a payroll system?

We focus on time tracking and different types of time. We have exports available for various payroll providers.
Eric avatar
Written by Eric
Updated over a week ago

How do I cancel?

You can cancel right from the app.
Eric avatar
Written by Eric
Updated over a week ago

Does Buddy Punch track expenses, mileage, or reimbursements?

You can use our notes feature to track other expenses.
Eric avatar
Written by Eric
Updated over a week ago

How does California's Overtime (OT) work?

California OT is one of our Overtime Rules.
Eric avatar
Written by Eric
Updated over a week ago

What kind of payments do you accept?

We ask that you use a credit card when paying your subscription.
Eric avatar
Written by Eric
Updated over a week ago

Where are 'notes' located? How do I view notes?

Notes can be entered on each punch and viewed by employees, managers, and administrators.
Eric avatar
Written by Eric
Updated over a week ago

Does Buddy Punch automatically use Daylight Savings Time?

It depends on the time zone you select for each employee.
Eric avatar
Written by Eric
Updated over a week ago

Managers: What are they and how do they work?

Managers can have permissions to view or edit a sub-set of employees.
Nick avatar
Written by Nick
Updated over a week ago

Can I setup a maximum for a shift?

If employees forget to punch out, they can be automatically punched out based on a shift maximum.
Eric avatar
Written by Eric
Updated over a week ago

Can my employees sign in from any computer?

Your employees can use almost any internet connected computer or smartphone, unless you want to lock down access.
Eric avatar
Written by Eric
Updated over a week ago

How do I enter in a Paid Break?

Breaks, if you want them paid, are a different type of time.
Eric avatar
Written by Eric
Updated over a week ago

Why do I keep getting logged out?

As a security feature we automatically log you out after inactivity.
Eric avatar
Written by Eric
Updated over a week ago

How does the free trial work?

Free trial includes all features for 30 days.
Eric avatar
Written by Eric
Updated over a week ago

How much does the service cost? What are the fees or pricing?

All plans are paid after our 30 day free trial. No other fees or contracts.
Eric avatar
Written by Eric
Updated over a week ago