Help Using Buddy Punch

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50 articles in this collection
Written by Eric, Nick, Stefanie and 1 other

How do I manage my email or notification settings?

To manage your email settings you will visit your profile.
Eric avatar
Written by Eric
Updated this week

Can I use Geofences and IP Locks together?

Employees can be out in the field or in the office, and you can restrict both.
Eric avatar
Written by Eric
Updated over a week ago

What happens if I am outside a geofence?

You are required to be within a geofence to punch in or out.
Eric avatar
Written by Eric
Updated over a week ago

How do I add in Holiday Time to an employee or group of users?

You will use our PTO Calendar to add in holiday time.
Rachel avatar
Written by Rachel
Updated over a week ago

Geofences - what are they and how do they work?

A geofence will require use of our smartphone apps.
Eric avatar
Written by Eric
Updated over a week ago

How do I approve or change a pending PTO request on my dashboard?

Both administrators and manager's will see PTO on their dashboard that they can act on.
Eric avatar
Written by Eric
Updated over a week ago

How do I add PTO in the future? How do I use the Calendar?

Employees, Managers, and Administrators can view the PTO Calendar.
Eric avatar
Written by Eric
Updated over a week ago

How do I resend the initial email or welcome email to the employee?

You can resend the welcome email right from the app.
Eric avatar
Written by Eric
Updated over a week ago

Can I add in total time per day, or a duration for Salary employees?

Yes, you can setup Buddy Punch where employees submit total hours per day.
Eric avatar
Written by Eric
Updated over a week ago

Overtime Alerts

Get alerted when your employees or managers hit a set number of hours. You can select how many hours need to pass before the notification.
Eric avatar
Written by Eric
Updated over a week ago

Emails from Buddy Punch keep going to Spam, or I can't find them. What can I do?

We have a dedicated IP address that you can add as an approved sender: 167.89.87.188
Stefanie avatar
Written by Stefanie
Updated over a week ago

How do I clear my cache? (Windows, Mac, Mobile - iOS, Android)

Sometimes you need to clear your internet cache, here's a guide on how to based on your browser.
Stefanie avatar
Written by Stefanie
Updated over a week ago
Account Holder

How do I enter PTO? (Paid Time Off)

Create different types of PTO. Employees can use those types, with your approval.
Eric avatar
Written by Eric
Updated over a week ago

How does Punch Rounding work?

Buddy Punch will round all punch ins and outs based on a pre-specified interval. This can be setup specifically for punch ins or outs.
Nick avatar
Written by Nick
Updated over a week ago

How do I turn the camera or webcam feature off?

Administrators can turn the webcam feature off, or require it for employees. Each employee can have a unique setting.
Eric avatar
Written by Eric
Updated over a week ago

How to approve or reject a time card as a manager or administrator.

If you are using our Time Card Approvals feature, you can approve or reject time cards.
Eric avatar
Written by Eric
Updated over a week ago

How do I enable and use PTO Accruals?

You can manually add in accrual amounts for employees, or automatically have it accrue. Employees can view their totals and availability.
Stefanie avatar
Written by Stefanie
Updated over a week ago

How do I add PTO to a time card?

Once enabled employees can add PTO to their own time cards or administrators/managers can do it for them.
Stefanie avatar
Written by Stefanie
Updated over a week ago

Printing and Formatting your QR Codes

QR Codes are generated on a per employee basis. You can download them as images and print them.
Eric avatar
Written by Eric
Updated over a week ago

How to Enable Time Card Approvals

If enabled time cards will need to be submitted at the end of a pay period.
Eric avatar
Written by Eric
Updated over a week ago

Using Job Codes or Department Codes

Create codes and assign them to employees/managers. When they go to punch in, they have to select from one of them.
Eric avatar
Written by Eric
Updated over a week ago

Can I change the Business Name displayed on my account?

You can change the name of your Buddy Punch account in the Settings area.
Eric avatar
Written by Eric
Updated over a week ago

How can I delete or remove an employee, manager, or user?

If you delete a user, you lose all of their past history. (Deactivate the user to keep their history)
Eric avatar
Written by Eric
Updated over a week ago

How do I stop an employee from editing time?

Editing can be turned off on a global scale.
Eric avatar
Written by Eric
Updated over a week ago

How do I reset or change a password for an employee?

Admins can set passwords for users directly.
Eric avatar
Written by Eric
Updated over a week ago

How do I get a report on all types of PTO over a date range?

Our PTO Summary Report is also exportable into PDF or CSV.
Eric avatar
Written by Eric
Updated over a week ago

How do I inactivate or deactivate an employee?

Employees are not automatically deactivated, you do that manually. You are not charged for deactivated employees.
Eric avatar
Written by Eric
Updated over a week ago

What do I do with Terminated Staff to Stop the Employee from Logging in?

When you deactivate an employee, they can't login.
Eric avatar
Written by Eric
Updated over a week ago

What are Pending Approvals? How do I approve/deny them?

Employees need to request approval to make changes, or to create punches that are not in real time.
Eric avatar
Written by Eric
Updated over a week ago

How to lock and unlock pay periods.

After a pay period ends your employees cannot add time to them. However you can unlock them so they can made edits.
Eric avatar
Written by Eric
Updated over a week ago

I would like to close my account.

You can cancel right from the app. Please give us feedback so we can improve!
Eric avatar
Written by Eric
Updated over a week ago

Where do I manage the PTO for each employee?

PTO can be seen and managed on an employee profile.
Eric avatar
Written by Eric
Updated over a week ago

Can we set different time zones for different employees?

Each employee can be setup with a unique time zone.
Eric avatar
Written by Eric
Updated over a week ago

Can I create or change PTO/time off types?

Create different types of PTO that your employees can use.
Eric avatar
Written by Eric
Updated over a week ago

My overtime is not showing correctly?

Each employee has their own unique overtime rule. Remember, overtime is calculated based on a work week, not your pay periods.
Eric avatar
Written by Eric
Updated over a week ago

Using Department Codes and Locations Together

You have to link together Department Codes and Locations when using them both.
Eric avatar
Written by Eric
Updated over a week ago

Does Buddy Punch split shifts at midnight or split shifts by day for overtime?

Setting can be enabled to stop a shift at midnight and start it again, automatically.
Eric avatar
Written by Eric
Updated over a week ago

Can I delete a punch?

Shifts can be deleted by admins or managers with "Approval" access.
Eric avatar
Written by Eric
Updated yesterday

How do I change or edit time?

Visit the time card to made edits to individual times.
Eric avatar
Written by Eric
Updated over a week ago

Webcam (Camera) Feature Supported Devices

You will have to use our smartphone apps if you want to use the webcam feature on an iPhone or iPad.
Eric avatar
Written by Eric
Updated over a week ago