We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with chat or email enables us to provide the fastest response.
Our customer support team members are real, friendly humans who love answering questions, solving problems, and helping you with your Buddy Punch account.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. We keep our support online for a few reasons:
Online support keeps detailed records in one place. This ensures no important details can be missed if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
Your information is automatically collected when reaching out through these means, allowing us to instantly view your Buddy Punch account, company settings, employee information, and other details to provide efficient and effective support.
It's faster. We can quickly get to the bottom of your questions without putting you on hold. You also won't need to wait in a call queue before an agent is able to assist you, as chats and emails don't limit us to one contact per agent the way calls do.
Our email is [email protected], and you can find steps for starting a chat here. We respond to all inquiries.