We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with chat or email enables us to provide the fastest response.
Our customer support team members are real, friendly humans who love answering questions, solving problems, and helping you with your Buddy Punch account.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. We keep our support online for a few reasons:
We can instantly view your Buddy Punch account, settings, employee information, and other information so we can troubleshoot effectively.
It's faster. We can quickly get to the bottom of your questions without putting you on hold.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
Our email is firstname.lastname@example.org. We respond to all inquiries.