Overview: Buddy Punch Support and Sales can be contacted through live chat or email. We focus on providing fast, high-quality responses, and have found that these methods of communication enable us to get back to you fastest. You can trust that you’re always talking to a human who can help first-hand!
Instructions:
How to Contact Buddy Punch (Admin)
To contact Buddy Punch as an Administrator, log in to your Buddy Punch account and click the chat icon located in the lower right-hand corner:
Once the chat pops up, click the Send Us a Message button and you'll be immediately connected with one of our customer and sales support team members:
We can also be contacted by email at [email protected].
How to Contact Buddy Punch (Manager/Employee)
As an employee or manager, you'll want to start at https://buddypunch.com/. Once on our website, click the Resources dropdown at the top of the page, followed by Live Chat. You can also click the live chat icon located in the lower right-hand corner of our website:
Once the chat pops up, click the Send us a message button and you'll be immediately connected with one of our customer and sales support team members.
We can also be contacted by email at [email protected].
Why we don't offer phone support.
We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with chat or email enables us to provide the fastest response.
Our customer support team members are real, friendly humans who love answering questions, solving problems, and helping you with your Buddy Punch account.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. We keep our support online for a few reasons:
Online support keeps detailed records in one place. This ensures no important details can be missed if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
Your information is automatically collected when reaching out through these means, allowing us to instantly view your Buddy Punch account, company settings, employee information, and other details to provide efficient and effective support.
It's faster. We can quickly get to the bottom of your questions without putting you on hold. You also won't need to wait in a call queue before an agent is able to assist you, as chats and emails don't limit us to one contact per agent the way calls do.
FAQs
Q: Do you offer phone support?
A: No, we don't provide phone support, but our team is more than happy to assist via live chat or email.