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How to Keep Buddy Punch Emails from Going to Spam

Step-by-step troubleshooting instructions covering how to keep Buddy Punch emails from being filtered into spam and how to whitelist them for successful delivery.

Updated this week

Overview: Sometimes Buddy Punch emails may end up in your spam or junk folder, or get blocked by your email provider. This article explains simple steps you can take to ensure Buddy Punch emails are delivered directly to your inbox.

Instructions:


Add Buddy Punch to Your Safe Senders List

  • Add [email protected] and [email protected] to your email contacts or safe sender's list.

  • This signals to your email provider that Buddy Punch emails should always go to your inbox.


Whitelist the Buddy Punch IP Address

All Buddy Punch emails are sent from the IP address: 149.72.167.59

  • If you have an IT administrator or a company-managed email system, ask them to whitelist this IP address to ensure Buddy Punch emails are not blocked.

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