Retry A Failed Payment

Step-by-step instructions on how to retry a failed payment from the billing page.

Rachel avatar
Written by Rachel
Updated over a week ago

Overview: If your payment has failed and you need to retry the payment, this can be done from the Billing page.

Additional Resources:

Retry A Failed Payment

1. To retry a failed payment, start by clicking Settings in the top navigation followed by Billing:

2. You'll then want to click the Retry Payment button. If the payment processes, the Retry Payment button will be removed and you'll receive an email with your receipt:

Please Note: This button will only appear if we tried to process a payment and it failed. Please reach out to us via chat or by email at if you need any assistance.


Q: My payment failed because my card compromised how can I update it?

A: You can update your payment information by clicking the Edit Billing Information button on the Billing page. You can Retry Payment once the information is updated.

Did this answer your question?