Buddy Punch

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Learn how to manage your subscription, billing and more.

Billing

Learn how to choose the best Buddy Punch plan for your business, with discounts available for annual payments.

How to Choose a Buddy Punch Plan

A detailed overview of what's included in the Starter plan, associated costs and potential add-ons.

What's Included in the Starter Plan?

A detailed overview of what's included in the Pro plan, associated costs and potential add-ons.

What's Included in the Pro Plan?

A detailed overview of what's included in the Enterprise plan, associated costs, and potential add-ons.

What's Included in the Enterprise Plan?

Learn about Buddy Punch's Data Retention add-on, which extends record retention for timecard, time off, and scheduling data to 6 years.

What's Included in the Data Retention Add-On?

Learn about Buddy Punch's Custom Reporting add-on, which gives users access to additional reporting options.

What's Included in the Custom Reporting Add-On?

Here we'll explain how our subscriptions work.

Am I automatically charged for new users?

Easily manage employee schedules with drag-and-drop tools, availability tracking, shift trades, covers & more. Included in Pro & Enterprise.

What's Included in the Scheduling Add-On?

The Real-Time GPS Add-On provides live location tracking and detailed GPS reporting to manage your team's movements effectively.

What's Included in the Real-Time GPS Add-On?

Plan Information

Step-by-step instructions on how to update billing information from the Billing page.

How to Update Billing Information

Step-by-step instructions on how to view billing invoices and receipts from the Billing page.

How to View Billing Invoices/Receipts

Step-by-step covering how to upgrade or downgrade your Buddy Punch plan from the billing page.

How to Upgrade/Downgrade Your Plan

Step-by-step instructions on how to retry a failed payment from the billing page.

How to Retry A Failed Payment

Step-by-step instructions on how to cancel your Buddy Punch account.

How to Cancel Your Account

Step-by-step guide to help you view any applicable billing discounts on your Buddy Punch account.

How to View Billing Discounts

Step-by-step instructions on how to pause an account or process a seasonal hold.

How to Process a Pause or Seasonal Hold

Step-by-step instructions covering where to add your credit card or debit card details after the trial ends.

How to Add Credit/Debit Card Details

A list of the banks supported by Stripe for instant ACH verification.

How to Setup Stripe ACH Payment

Step-by-step instructions covering how to update or specify the billing email address in Buddy Punch for all billing-related communications.

How to Specify a Billing Email

Manage Billing

Buddy Punch is required to collect and remit sales tax on your Buddy Punch product subscription in certain states

State Sales Tax

Learn about the available discount for non-profit organizations.

Non-Profit Pricing

Learn about our refund policy for Buddy Punch subscriptions.

Buddy Punch Refund Policy

If you have more than one account, we can link them together for easier billing transactions.

Link Multiple Buddy Punch Accounts

Other

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