Overview: Administrators can ask Buddy Punch to delete their company's account data at any time by emailing our privacy team. This article covers how to submit a request, what happens to your data after you cancel, and how long backup copies are kept after deletion.
Jump To:
Before You Request Deletion
How to Request Deletion (Administrators)
Requests From Employees
What Happens After Deletion
Data From Canceled Accounts
FAQs
Before You Request Deletion
Important! Deletion is permanent and can't be undone. Download any time cards, reports, or other records you need to keep before you submit a request.
The Employee Detail Report is a great option for saving punch history. It's a PDF version of the time card that includes all important punch information and can be run over a custom timeframe.
Your company is responsible for knowing how long it's legally required to keep employee and payroll records, so check those requirements before requesting deletion.
How to Request Deletion (Administrators)
1. Email [email protected] from the email address of an Administrator on the account.
2. Include your company name and let us know you'd like your account data deleted.
3. Our team will verify your identity and authority over the account before processing the request, and will follow up with you by email.
Tip: Only need to remove a single person? Administrators can delete an individual user themselves. See How to Delete an Employee, Manager, or Administrator.
Requests From Employees
If you're an employee, the company you work for controls the information stored about you in Buddy Punch, including your time records. To access, correct, or delete your information, please contact your employer first.
If Buddy Punch receives a request directly from an employee, we may refer it to the employer and help them respond as required by law.
What Happens After Deletion
Active systems: Your account data is removed from our active production systems, including internal reporting copies.
Backups: Copies may remain in backup and recovery systems for up to 90 days. They stay protected and aren't used for normal business. If a backup is ever restored, the deletion is applied again.
System logs: Some information may remain in system and security logs for up to 180 days.
Records we're required to keep: Billing, tax, and legal records, or data under a legal hold, may be kept as required by law.
Data From Canceled Accounts
When you cancel your account:
Your account stays usable until the end of your current billing period.
After that, access is restricted, and you won't be able to view or export your data yourself.
We keep your account data for up to 12 months in case you'd like to reactivate, and then it's deleted.
If you'd like your data deleted before the 12 months are up, email [email protected].
FAQs
Q: Can deleted data be recovered?
A: No. Once your data is deleted, it can't be restored, so download anything you need first.
Q: Can I delete my account data myself?
A: Not at this time. Account deletion is handled by our team, so please email [email protected] to submit a request.
Q: I canceled my account. Is my data deleted right away?
A: No. We keep it for up to 12 months after your cancellation takes effect in case you'd like to come back. You can request earlier deletion at [email protected].
Q: Where can I learn more?
A: Section 8 of our Privacy Policy and Section 9 of our Terms of Use cover data retention and deletion in detail. For all of our legal and privacy documents in one place, see Privacy, Terms & Data Protection Documents.