Overview: Any Buddy Punch Administrator can permanently delete Employees, Managers, or other Administrators from the Buddy Punch website. Deactivation is always recommended over deletion due to its permanent and unrecoverable nature.
Important! When you delete a user, all their previous time tracking data will be lost. The user and their data cannot be restored. We recommend you deactivate instead.
Instructions:
Delete Employee/Manager
1. Click Employees in the top navigation and then View next to the name of the user you want to delete:
2. Choose More in the top right-hand corner, followed by Delete:
3. You must enter the user's name to confirm the deletion.
Important! When you delete a user, you lose all of their previous time tracking data. The user and their data cannot be restored. We recommend you deactivate instead.
4. If you prefer to deactivate instead, choose the Deactivate button—this will allow you to retain the employee's time tracking data, but they will no longer be able to access their account and won't be counted towards billing.
Delete Administrator
The process of deleting an Administrator is the same as deleting an Employee or Manager, but you must first remove the Administrator from the Admin list.
1. First, navigate to the Settings --> Administrators page:
2. Then, click Remove next to the Administrator in question:
3. The Administrator will then move to the inactive employee list. You can leave them there or follow the steps under the Delete Employee/Manager section above to continue with the deletion.
FAQs
Q: If I delete a user, can I restore them?
A: No, once you delete a user, they are permanently deleted, and their information is not restorable. We recommend you deactivate instead.
Q: How does deletion affect billing?
A: On your next bill, you will only be charged for Active Employees in the system. So while this means deleted employees won't count towards billing, neither will deactivated/inactive employees either. For this reason, to retain records, we always recommend to deactivate instead.
Q: Can I delete users from the mobile app?
A: No, at this time, you can only delete users from the Buddy Punch website. While the web must be used, you can use your mobile browser for this if on a mobile device.
Q: Can I remove myself as an Administrator?
A: No, only another Administrator can remove you. If you are the only Administrator on the account, you can update your profile details from within your profile as needed but there must be at least one Administrator on the account at all times.
Q: What records should I download before deleting?
A: You are welcome to run any/all of our reporting options to get the information you need before a deletion. The Employee Detail Report is a great reporting option to use. This is a PDF version of the timecard, providing all important punch information and allowing for a custom timeframe.