Overview: If you want to cancel your Buddy Punch services, you can do so from the Settings --> Billing page. Please know that we don't offer refunds on partial usage per our refund policy.
Important: Once you cancel you won't have access to any of your old information, so we recommend downloading any important information first. The Employee Detail Report is a great reporting option to use - this is a PDF version of the time card so it provides all important punch information and can be run over a custom timeframe.
Additional Resources:
Cancel Your Buddy Punch Account
1. To cancel your Buddy Punch account, start by clicking Settings in the top navigation followed by Billing:
2. Once on the Billing page, click the Cancel Account button:
3. You'll be presented with a message that states the following:
"Once your account is canceled, all your information will be immediately and permanently deleted. If you have a paying account you won't be charged again but you are responsible for any charges already incurred.
I understand this is irreversible."
To complete the cancellation process, choose the Cancel Account button. If you don't want to process the cancellation, choose Go back to Billing:
FAQ:
Q: If I cancel my account, can I continue to access it?
A: No, once an account is canceled it's deleted and is no longer accessible. We recommend downloading all important information before cancelation.