Overview: If you want to cancel your Buddy Punch services, you can do so from the Settings --> Billing page. Please know that we don't offer refunds on partial usage per our refund policy.
Important: Once you cancel you won't have access to any of your old information, so we recommend downloading any important information first. The Employee Detail Report is a great reporting option to use - this is a PDF version of the time card so it provides all important punch information and can be run over a custom timeframe.
Cancel Your Buddy Punch Account
1. To cancel your Buddy Punch account, start by clicking Settings in the top navigation followed by Billing:
2. Once on the Billing page, click the Cancel Account button:
3. You'll be presented with a screen asking for your feedback on why you're canceling your account. Once you make a selection and leave your feedback you'll be able to use the black Cancel button to permanently delete your account and all of its data:
FAQ
Q: If I cancel my account, can I continue to access it?
A: No, once an account is canceled it's deleted and is no longer accessible. We recommend downloading all important information before canceling.