Overview: If you want to cancel your Buddy Punch services, you can do so from the Settings --> Billing page. Please know that we don't offer refunds on partial usage per our refund policy.
Important: Once you cancel you won't have access to any of your old information, so we recommend downloading any important information first. The Employee Detail Report is a great reporting option to use - this is a PDF version of the time card so it provides all important punch information and can be run over a custom timeframe.
Cancel Your Buddy Punch Account
1. To cancel your Buddy Punch account, start by clicking Settings in the top navigation followed by Billing:
2. Once on the Billing page, click the Cancel Account button:
3. You'll be presented with a screen asking for your feedback on why you're canceling your account. Once you make a selection and leave your feedback, click the Next button:
4. Once you cancel your account, you will no longer be able to log in. Additionally, all of your account data will be immediately and permanently deleted. If you agree, click Confirm & Cancel:
FAQ
Q: If I cancel my account, can I continue to access it?
A: No, once an account is canceled it's deleted and is no longer accessible. We recommend downloading all important information before canceling.