Overview: If your payment has failed and you need to retry it, you can do so from the Billing page.
Retry A Failed Payment
1. To retry a failed payment, start by clicking Settings --> Billing:
2. You can also access the Billing page by choosing your name --> Billing:
3. You'll then want to click the Retry Payment button. If the payment is processed, the Retry Payment button will be removed, and you'll receive an email with your receipt:
Note: This button will only appear if we tried to process a payment and it failed. Please reach out to us via chat or by email at [email protected] if you need any assistance.
FAQs
Q: My payment failed because my card was compromised. How can I update it?
A: You can update your payment information by clicking the Edit Billing Information button on the Billing page. You can Retry Payment once the information is updated.