Overview: If you need to process a seasonal hold or temporarily pause your account, you can do so for up to 9 months from the Settings --> Billing page. Billing resumes when the Pause ends. Pausing is available for monthly plans that are past their free trial. Annual plans and accounts still in a free trial can't be paused, so the Pause Account button won't appear.
Important! During the seasonal hold or pause, you will not be able to access time tracking data, only the Billing page, so we recommend downloading any important information first.
The Employee Detail Report is a great reporting option. This is a PDF version of the time card, so it includes all important punch information and lets you run it for a custom timeframe.
On an annual plan? Annual plans can't be paused. Instead, you can cancel your account, and the cancellation takes effect when your paid service ends.
Using Buddy Punch Payroll? You can't pause Payroll accounts online. Clicking Pause Account opens a chat with our team, and we'll help from there.
Process A Pause or Seasonal Hold
1. To process a pause or seasonal hold, start by clicking Settings --> Billing:
2. You can also access the Billing page by choosing your name --> Billing:
3. Once on the Billing page, scroll down and click the Pause Account button (monthly plans only):
4. You'll receive a pop-up where you can pause for either:
1 month
2 months
3 months
6 months
or 9 months
While paused:
Billing stops. You won't be charged while paused.
Employees can't log in or punch until the Pause ends.
Administrators can still sign in to manage billing and resume.
All of your data is saved: time cards, employees, schedules, and settings.
After choosing your pause length, click the Pause until button to finalize the pause, or click Keep my account active to back out of the pause process:
5. Once the Pause has been scheduled, you'll have the option to Cancel Scheduled Pause at any time from the Settings --> Billing page prior to when the Pause is set to take place:
6. During the Pause, you can log back into the account to Resume Account at any time:
We'll email you before your pause ends. If you cancel while paused, billing never restarts.
FAQs
Q: Why don't I see the Pause Account button?
A: Pause is only available on monthly plans that are past their free trial. If you're on an annual plan or still in your free trial, only Cancel Account is shown. Annual customers can cancel, and the cancellation takes effect at the end of the paid term.
Q: How do I get my account reactivated?
A: You can log in any time during the pause and Resume Account from the Settings --> Billing page; otherwise, the account will automatically reactivate when the pause ends, and billing will resume.
Q: What if I want or need to access data during the pause?
A: While paused, you won't be able to access time tracking data, just the billing page, so you may want to download any important information first.
The Employee Detail Report is a great reporting option—it is a PDF version of the time card that provides all important punch information and can be run for a custom timeframe.
Otherwise, if you would like to keep admin access instead of pausing, you may want to make all your employees inactive for now. This way, you, as an admin, would still access the account, and if you are on monthly pricing, your monthly payment would drop to the $19 base fee as long as all employees stay inactive.