Overview: If your payment has failed and you need to retry the payment, this can be done from the Billing page.
Retrying A Failed Payment
1. To retry a failed payment, start by clicking Settings in the top navigation followed by Billing:
2. You'll then want to click the Retry Payment button. If the payment processes, the Retry Payment button will be removed and you'll receive an email with your receipt:
Please Note: This button will only appear if we tried to process a payment and it failed. Please reach out to us via chat or by email at email@example.com if you need any assistance.
Q: My payment failed because my card compromised how can I update it?
A: You can update your payment information by clicking the Edit Billing Information button on the Billing page. You can Retry Payment once the information is updated.
To view this full article outside of the chat window, please click here.