Skip to main content
All CollectionsFAQs
Username/Password Setup & Usage
Username/Password Setup & Usage

Step-by-step instructions on how to set a password or username and use the option for punching in/out.

Rachel avatar
Written by Rachel
Updated over 9 months ago

Overview: The username/password option is the default login option provided to workers when their accounts are first set up. These details can be retrieved or reset at any time from within a worker's profile.

Instructions:


Adding Workers

When adding a new worker to Buddy Punch system, which you can do at any time from this page in your account, you will be required to specify a username and password for them.

The requirements that need to be met when creating a username and password are as follows:

  • Username: Can include letters, numbers, special characters, and spaces. A minimum of one character is required and there is a limit of 100 characters. Can be an email.

  • Password: Can include letters, numbers, special characters and spaces. Must include at least one letter. A minimum of 6 characters is required and there is no character limit.

More specific details for adding a new employee can be found here: How do I add a new employee?

Important: Usernames are shared across Buddy Punch. If you receive an error that the username is already in use, you will need to use something else.


Resending the Welcome Email

If a user is already in the system, but doesn't remember their username and/or password, an Administrator can resend the Welcome Email, which will contain their existing username along with a temporary password.

This can be done from within the user's profile via the More option followed by Resend Welcome Email:


Change a Username

If a user is already in the system but doesn't remember their username or was never provided it in the first place, it can be viewed or changed from within the user's profile:


Reset a Password

If a user is already in the system but doesn't remember their password or was never provided it in the first place, it can be changed from within their profile or the Welcome Email resent which will contain a temporary password:


Did this answer your question?