Overview: Your payment information and billing email can be updated from the Billing page.
Instructions:
Update Payment Information
1. From your Buddy Punch dashboard, click Settings in the top navigation followed by BIlling:
2. You can also access the Billing page by choosing your name in the top right-hand corner followed by Billing:
3. On the Billing page, click the Edit Billing Information button to update your payment information:
4. If you're a new Buddy Punch user coming off the trial, you will see an Add a Credit Card button instead:
Update Billing Email
1. To update your billing email, start by clicking Settings in the top navigation followed by Billing:
2. You can also access the Billing page by choosing your name in the top right-hand corner followed by Billing:
3. On the Billing page, click the Change link next to Email receipts will go to:
Enter your new billing email and Save when done:
FAQ
Q: Am I charged automatically every month or annually?
A: Yes, you will be charged every month or annually for your chosen plan.
Q: Will I be sent a receipt when payment is made?
A: Yes, receipts will be sent to the billing email found on the billing page.
Q: My card number was automatically updated in your system. How is that possible?
A: Stripe, our credit card processor, has agreements with all the major card-issuing banks to auto-update information or method of payment tokens when a customer gets a new card - whether it's due to a lost, stolen or expired card. The updates are made via card tokens so no one at Stripe or at Buddy Punch has your full account details. To learn more about this from our credit card processor, please review the following article: https://stripe.com/docs/saving-cards#automatic-card-updates