Overview: When using Scheduling, you may encounter situations where an employee has entered their unavailable hours, but shifts are created on these days. In these cases, it is important to notify Managers and Administrators so that they can take appropriate action.
Important! The Scheduling Add-On is required to access this feature. More information about what's included in the Scheduling Add-On here.
Enable Overlapping Shift & Unavailable Time Notification
1. To get notified if a shift overlaps time when an employee is unavailable, start by clicking Settings in the top navigation, followed by Scheduling:
2. If it's not already enabled, check the box next to Enable Scheduling and Save once done:
3. Scroll down and you'll find the Availability & Shift Overlap option. There, you can specify what happens if a shift overlaps with unavailable time, including the option to:
Do Nothing—No alerts will be sent, and publishing will be allowed.
Allow but Notify—An alert will show, but publishing will be allowed.
Block—An alert will be sent, and publishing will not be allowed.
4. Save your selection when done.
Allow but Notify View
Below is an example of what the Allow but Notify message would look like if a shift overlaps unavailable time:
You can proceed with publishing by clicking Continue anyway. You can also click on an employee's name in the error message to quickly filter down by them.
Block View
Below is an example of what the Block message would look like if a shift overlaps unavailable time:
Click OK to go back to the schedule and make changes, or click on an employee's name in the error message to quickly filter down by them.
FAQ
Q: Why don't I see Scheduling in the Settings menu?
A: Scheduling is required to access the Availability feature. More information about what's included in the Scheduling Add-On here.